To employers, the value proposition of an EAP is based on the understanding that employees with the aforementioned concerns often have troubles in their professional and personal lives that ultimately impact a company’s bottom line. Historically, EAP providers have used a variety of metrics to illustrate their ability to resolve or mitigate these concerns, such as employee utilization rates, referrals to external resources, satisfaction surveys or website visits. While these measurements are effective tools to evaluate the reach of the program, they don’t truly measure the impact of the EAP on employee health, well-being and productivity.

In an effort to quantify the true impact of an EAP, CuraLinc developed a proprietary assessment and follow-up process that measures baselines and outcomes from program participants. The summary below is an excerpt from CuraLinc’s annual case study, ‘Outcomes and Impact’. Updated studies are released around March 1 of every year.

Executive Summary

Productivity

• Over 70% of employees reported improved productivity after using the EAP.
• 69% of participants with low or moderate productivity migrated to high productivity after using the EAP.

Depression

• Almost 80% of EAP participants with depression reported a measurable improvement after using the program.
• Over three out of every four employees with moderate to severe depression migrated to minimal or mild depression after EAP treatment.

Absenteeism

• The average time missed from work due to the employee’s presenting concern dropped from 12.4 hours to 3.7 hours after using the EAP.
• From among employees who missed at least 40 hours of work prior to using the EAP, only a quarter of them missed any time at all after using the program.

Alcohol Use and Abuse

• The percentage of employees at higher alcohol risk levels dropped from 30% to 3% after EAP treatment.
• After using the EAP, 89% of employees who used or abused alcohol were considered low risk.

Other Findings

• Employers in the technology and manufacturing/distribution industries reported the highest EAP-driven improvement in absenteeism rates and productivity.
• The EAP impacted productivity and absenteeism for Baby Boomers (born 1950-1964) at a higher rate than any other generation.
• Employees who used the EAP under a formal management referral were more likely to report productivity and absenteeism improvement.
• The EAP had a much greater impact on absenteeism for male employees (12.7 hours reduced), compared to female employees (5.3 hours).
• Employees who presented with job stress or substance abuse reported the highest productivity and absenteeism gains after using the program.

EAP/MAP

Tailored Engagement Strategy for Every Client

Why it’s important. An in-the-box approach to maximizing EAP awareness and engagement won’t reach your out-of-the-box employees or members.

Personally-Relevant Access to the Program

Why it’s important. Today, more than ever, employees consume EAP in a manner that fits their preference and lifestyle. In addition to toll-free telephonic access, employees can connect with the program through live (synchronous) chat, video, text therapy, live chat, web call-back form, mobile call-back form, SMS/short code, email and our digital behavioral health platform.

24/7 Live-Answer Clinical Intake

Why it’s important. Every call into the EAP, around the clock, is answered directly by an independently-licensed mental health clinician.

Comprehensive Behavioral Health Assessment from Licensed Clinicians

Why it’s important. CuraLinc’s clinical process provides in-the-moment support, guidance and advocacy when employees need it most.

EAP Referrals Verified for Availability and MHSA Alignment

Why it’s important. CuraLinc avoids “failed referrals” by proactively verifying provider availability and confirming network participation.

Innovative, Customizable and Easy-to-Use Web and Mobile Platforms

Why it’s important. Technology has opened new opportunities to engage and impact employees with depression, stress or anxiety.

Dedicated and Insightful Single Point-of-Contact for Every Client

Why it’s important. CuraLinc’s proactive and collaborative approach to client services maximizes the value of the EAP.

Structured Approach to Case, Data and Marketing Integration

Why it’s important. By facilitating integration, CuraLinc’s EAP and MAP fill the gap of behavioral health that exists in an employer’s health management strategy.

Measurable Health and Productivity Outcomes

Why it’s important. CuraLinc measures the impact of the EAP on absenteeism, productivity, depression and substance abuse.

wellness

A “Total Well-Being” Approach

Why it’s important. CuraLinc provides participants with the tools, resources, motivation and one-on-one instruction necessary to achieve the perfect balance of physical, financial and mental well-being.

Scalable Plan Design Options

Why it’s important. CuraLinc’s wellness programs are designed to grow as the culture, needs and goals of each employer change.

Industry-Leading Health Coaching

Why it’s important. All health educators have a master’s degree in a health-related field, an average of ten years’ experience, and are certified by both the Wellness Council of America (as a Certified Health Coach) and the American Lung Association (as a Tobacco Cessation Facilitator). In addition, every CuraLinc health coach is NBC-HWC certified.

Technology-Enabled Access

Why it’s important. Wellness participants can engage with the program’s health educators using the eConnect® telehealth platform. eConnect® offers scheduled video and web chat coaching to program participants, in addition to the unlimited telephonic coaching that is already included in the program.

Access Highlights

Toll-Free Phone. Licensed mental health counselors answer calls into the EAP directly, around the clock, 365 days a year.

Live/Synchronous Chat. Users can chat with licensed clinicians through the program’s mobile app and through the eConnect® telebehavioral counseling (desktop) portal.

SMS. EAP participants can text keywords, such as SUPPORT, to a five-digit code to access CuraLinc’s clinical team.

Video Counseling. Through the eConnect® portal, users can schedule video counseling sessions with licensed counselors who possess a distance counseling certification.

Coaching (‘Text Therapy’). Through CuraLinc’s secure platform, counselors (also known as ‘Coaches’) help users boost emotional fitness and wellbeing by exchanging text messages, audio and video files.

Email. Users can email CuraLinc’s licensed counselors directly at an address contained within the program’s promotional materials.

Digital Behavioral Health. CuraLinc’s digital behavioral health (cCBT) platform improves access to care for employees who may not have otherwise used the EAP.

Request Callback. Through both the web portal and the mobile app, users can schedule a callback from one of CuraLinc’s licensed counselors.

Hybrid/Onsite. By combining an onsite EAP with wraparound traditional programming, a client’s employees will receive the best of both worlds – the convenience, trust and client-specific expertise of a worksite EAP, combined with the resource-heavy platform and technology suite offered by CuraLinc.